Express Employment Professionals – Mohawk Valley, NY | 118 Columbia Street, Suite 103 The Landmarc Building Utica, NY 13502


IT Support Technician

Our client, the Rescue Mission of Utica is seeking an IT Support Technician to support its growing operations.

Mission Statement: 

The Rescue Mission of Utica, Inc. is a Christian Ministry, established to proclaim, in word and deed, the life-changing Gospel of Jesus Christ, by unconditionally endeavoring to assess and meet the physical, emotional and spiritual needs of those individuals seeking assistance.

Job Title: IT Support Technician in Administration.

Job Summary: The primary role of the IT Support position is to maintain the Mission’s communication and information systems and equipment. The systems and equipment will include, but are not limited to, telephones, voice mail system, cell phones, cameras, fax machines, email and computer systems such as networks, laptops, hardware, internet and computer files.

Essential Job Functions:


* Add/delete network users to the system.

* Partner with IT providers for more complicated situations.

* Maintain server and desktop computers to ensure they are in proper working order.

* Ensure the Mission software is running efficiently and has the latest updates.

* Maintain and track software licenses.

* Provide and respond to help desk requests in a timely manner.

* Troubleshoot software and hardware problems and replace as needed.

* Inspect computers across the campus on an annual basis.

* Repair or replace computer peripherals that are not functioning.

* Keep up-to-date on IT trends and innovations.

* Use/wear proper Personal Protective Equipment (PPE) at all times per the supervisor’s and safety guidelines.

* Abide by all Mission and program policies, procedures and guidelines.

* Attend and participate in meetings and trainings as requested by supervisor.

* Maintain a professional and approachable attitude on the Mission campus.

* All other duties as requested by your supervisor.

Phone/Camera Systems

* Respond to requests for phone/camera needs.

* Partner with Camera/Phone System providers for assistance.

Minimum Job Qualifications

* High School Diploma or equivalent

* Associates degree in Information Technology or equivalent preferred

* Two years of experience working with computers

* Understanding of Nortel phone system and various operation systems helpful

* Technical support experience help

* Strong interpersonal communication skills

* Ability to multi-task and problem solve

* Proficient skills with Microsoft Office and Outlook

* Enthusiastic support of our Mission Statement

Status/Hours: Part-Time – 20 hours per week

Pay Rate: $15.00 per hour

Benefits: We offer a competitive pay rate and comprehensive benefit package for eligible employees to include medical, dental, life insurance, 401(k), voluntary benefits, paid time off, holidays and paid training.

Express Employment Professionals and The Rescue Mission are Equal Opportunity Employers