Express Employment Professionals – Mohawk Valley, NY | 520 Seneca St., Suite 103 The Landmarc Building Utica, NY 13502

Jobs



Clinic setting looking for an Administrative Assistant Monday-Friday 9am-6pm. General office and reception duties such as greeting visitors, answering the phone, directing calls, and taking messages. Administrative duties such as scheduling appointment...

Re-Pack positions available in a busy food manufacturing facility. Responsibilities include re-packing boxes into bulk packaging, palletizing and shrink wrapping product. Experience with use of Pallet Jack a plus as this will be utilized to move produ...

Warehouse workers needed for all shifts. General labor including assembly, lifting, picking/packing as well inventory mgt. All shifts needed. $9 - $10.50 per hour

Warehouse Worker needed for local manufacturing company. Duties may include picking and staging orders, order processing, loading and unloading trucks, material movement and any other duties assigned by managers. Forklift and / or computer experience a...

Description A Customer Service Representative’s primary role is to uphold the interests of customers, and partner with them to pursue timely solutions to their service issues and needs. They will defend to the greatest extent possible, the needs of our customers, and utilize networking with the appropriate internal and external partners and resources to find timely and satisfactory solutions to our customer’s service issues, within the ability of the organization and it’s processes. The Customer Service Representative will always utilize their ability to clearly communicate, superior problem solving and issue resolution skills to find creative solutions to those issues which may be outside the current processes of the organization. Responsibilities: Performs order entry and revisions to orders as needed in a timely manner. Manages and produces required daily customer service team reports and assists with confirmations of pricing. Makes outgoing calls as required or directed by CS Supervisor.. Takes incoming calls for customer orders. Meets quality standards for order entry. Continues to build knowledge base of processes and procedures as well as product knowledge through various training initiatives through the organization and it’s leadership team. Performs any/all Tier I responsibilities Serves as an advocate for specified customer accounts or sales team as directed. Acts in the capacity of an advocate for our customer needs. Answers incoming calls and makes required outgoing calls to ensure prompt issue resolution. Follows 13. customer issues through to final resolution. Addresses any customer complaints or service issues as indicated in the Customer Complaint SOP. Handles credits and/or return of product for customers, including initial contact, communication, return estimates, damage assessment and final resolution while tracking information in database. Monitors and manages Customer Service Mailbox to ensure timely responses and prompt issue resolution. Proactive in assuring that potential service issues are addressed prior to becoming a service failure for our customer. Supports and works effectively with all internal partners as needed in regard to issue resolution or proactive process changes. Confirms pricing to customers/brokers within 24 hours from date of order receipt. Allocates and/or de-allocates product from Sales orders efficiently and as needed and understands allocation implications. Customer Service Representative support as it applies to Sales: 1.Process all calls for sales orders that come in directly from the customer or broker; sales should forward these calls to the appropriate customer service representative. Customer Advocate should work with customers providing their contact information for all order related requests. 2.Process all requests for specification sheets i.e. Nutrition, Specification, COA and Kosher certificates. 3.Provide pallet and case information i.e. ti/hi, weights, LxWxH, and cube, UPC and GTIN (if available). 4.Intervene in all delivery issues when there is a problem in real time- coordinates delivery appointments with trucking company and customers when necessary, call trucking company to determine appointment time and relay to customer or brokers. 5.Act as direct contact for all communication with DSC-follow up on all order issues as it pertains to the DSC 6.Follow through with Accounting on all orders that have credit/hold issues keeping sales in the loop. 7.Confirm all orders within a 24 hour time frame. 8.Support sales staff when they are traveling to the best of their ability. M-F 8:30AM - 5:00PM Requirements - Experience: •Consumer packaged product experience in retail, foodservice or industrial is a plus. Prior customer service experience in related field. - Education: •*High school diploma or general education degree (GED) plus 1 - 3 years of customer service experience in a manufacturing setting. •College degree preferred. - Other technical skills: •proficient in using Microsoft office applications, namely Excel [advanced], PowerPoint, Word and Outlook •SAP / Adonix experience and MRP and EDI (Electronic Data Interchange) preferred but training will be provided. Amphire. Walmart Retail Link. •Strong communication skills are a must with customers, vendors & staff as well as ability to read and comprehend instructions, correspondence and memos. Ability to write correspondence, speak effectively and present information in one-on-one situations and to respond to questions from customers, vendors & staff is imperative. ◦Strong social skills ◦Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and percentages is required. $12-14 per hour

Job Summary: Contact current and prospective customers to market and sell companys products including parts, service and rentals. Provide excellent sales and customer service by fielding/responding to customer inquiries, providing information and assistance, and procuring orders. Maintain and prepare all paperwork for accounts and maintain contact with customers to ensure all customer requirements are met in an efficient manner and to continue a positive business relationship. Essential Job Duties and Responsibilities: • Maintain and grow existing customer base by preparing sales strategies to identify and qualify prospects for the company products, parts, service and rentals. Schedule appointments and travel to current and prospective customers to arrange face-to-face appointments to provide information and secure business. Establish and maintain rapport with accounts to promote a positive business relationship. • Perform job take offs and interact with customers and internal staff via phone and email on a variety of issues relating to products, pricing, availability, and to identify and resolve technical problems. Identify sales opportunities and make recommendations for business expansion. • Set up and maintain existing customer base by entering all pertinent information into the customer and prospect database to manage customer information, pricing, calendar and contact records, and to track, measure, and analyze sales data and activities to proactively manage customers’ needs. • Process and submit orders in a timely manner. Prepare and submit price quotes for customers and enter all required information into computer system. Handle customer complaints and warranty issues. • Assist in collecting outstanding balances from customers and gathering credit information on new customers. • Utilize supplier reps, promotions, literature, and electronic media to introduce new products and educate customers on features and benefits of existing lines. • Maintain professional growth and development by attending training classes, seminars, and meetings to keep abreast of new products that affect our competitive position to support department and or company objectives. • Report to the Sale Manager on a regular basis. Strategies and solutions will come with this communication. • On occasion assist the Sales Manager in orienting and training new salespeople. • Operate company vehicle safely and in conformance with traffic laws; maintain vehicle; observe established procedures in reporting accidents. • Work in conjunction with dispatch, supplementing their deliveries when special circumstances or emergencies arise. Qualification: • High school diploma or GED is required. • Associate’s degree in business, marketing, or related field preferred. • One to three years related sales/marketing experience. • Equivalent combination of education and experience will be considered. • Driver’s license. • Regular travel to customer or job site locations. • Ability to work overtime and on weekends and be on-call as needed. Salary: $29,000K + Commission

> A LPN is needed for a Medical Office in the Greater Utica area. All applicants must be licensed, Experience preferred but employer will be willing to train the right person. Retail sales experience preferred as well with ability to learn and share product knowledge. Applicants must have friendly, upbeat disposition, be comfortable recommending products to patients and be willing to have some flexibility with scheduling.are a medical office. Please contact our office to apply at 315-790-5723 or apply online at www.ExpressMohawkValley.com.

7/29/15

Primary Function: Responsible for preparing quality pre construction and construction estimates including; take off, estimates, , construction bid document estimates& submittal documentation Experience Requirements: Equivalent combinations of technical training and/or experience. Must possess the skill to read, understand and implement specifications and blueprints (structural, architectural. Significant business, finance and estimating skills required, as well as computer experience in Microsoft Word, Excel, Outlook and learn an specific estimating software program Working environment: Primary office environment, but may need to access a construction site at times.

Tues 7am-11am, Fri 3p-6p, Every other weekend Sat or Sun 7:30a-6p $8.75 per hour Clean dining room after each meal by wiping down tables, cleaning beverage area, and sweeping and mopping dining room floor. Refill napkin dispensers and salt and pepper ...

Machine Operator Positions – 1st, 2nd and 3rd Shift positions available. Responsible for making, packing and turning in correct counts on top quality parts in the prescribed cycle time by performing the following duties: 1. Be at assigned machine at scheduled time 2. Resposnible for reading and following the Operator instructions for each individual job...

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